Privacy Policy

Privacy Policy

Last updated: 11/16/2023

  1. SCOPE OF PRIVACY POLICY

This Privacy Policy describes how PolyLEVEL Alberta Corp. (hereinafter “our” or ” us” or ” we“) collects, uses and discloses personal information that we obtain about you when you access or use our online and/or mobile website at polylevelalberta.com (collectively, the ” Site“).

Our Privacy Policy is intended to provide you with a clear explanation of how we will collect and use your personal information. For purposes of this policy, when we say “you,” we mean a visitor who accesses our Site or uses our Site to obtain information and/or services from us relating to our home and/or commercial contracting services (“Services”). Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it.

By accessing or using our Site in any way, such as browsing or interacting with it, you acknowledge that you have read, understood and agree to be bound by the terms and conditions set forth in this Privacy Policy and consent to our collection and use of your personal information as described below. If you do not agree with this Privacy Policy, you may not use this Site.

Where appropriate and required by law, we will also obtain additional consent by opt in mechanisms such as ticking a box stating your consent, choosing technical settings for a service or website, or other statements or conduct indicating your acceptance to the processing. For your rights with respect to cookies, see our Cookie Notice.

Our Site may contain links to other websites. The information practices or the content of such other websites is governed by the privacy statements of such other websites. We encourage you to review the privacy statements of the other websites to understand their information practices.

  1. MARKETING AND INFORMATIONAL CELLULAR TEXT MESSAGE AND TELEPHONE COMMUNICATIONS

By submitting your telephone number on our Site, you expressly Consent (opt-in) to receiving marketing and informational texts and calls, including without limitation auto-dialed or pre-recorded messages, to the telephone numbers that you provide, including any mobile telephone number, by us (or others on our behalf) and by others through the Site. You acknowledge and agree that your Consent is being provided in connection with the Telephone Consumer Protection Act and that you and we both intend that your Consent be interpreted as liberally and broadly as possible thereunder to validate our ability to conduct business with you via telephone/mobile/cellular device.

Such messages may include responses to your requests for information on the Services or for a quote, contact from Contractors, appointment reminders, surveys, account status reminders, alerts, and/or marketing information about promotions, prices, new products and services. We also may provide you with other opportunities to opt-in to receiving such text messages on the mobile phone number(s) you have shared with us. We will not contact you via text messages or alerts for marketing purposes without your prior affirmative consent. We will not sell or share your email address, telephone number, name, mailing address or any other personal and non-public information with any telemarketer or marketing agency. You do not have to opt-in to text messages and alerts to use the Services, to receive a quote or to make an appointment. If you opt-in, standard messaging and data rates may apply. Message frequency varies. You can always opt-out of text messages by replying STOP and can adjust the settings on your mobile device to turn off push notifications. You may also withdraw your Consent by writing to us at the address listed below in Section 7 “Your Rights/How to Contact Us.” Any withdrawal of your Consent will not apply to any electronic communication(s) previously sent or in process. Your withdrawal will become effective only after we have had a reasonable time to process your withdrawal request.

 

  1. INFORMATION WE COLLECT FROM YOU

a. Generally.Most of the information we collect from you is derived from your voluntarily submitting the information to us in order to receive our Services or the functionality of our Site. We collect personal information about you directly from you, from third parties, and automatically through your use of our Site and use of our Services. For the purposes of this Privacy Policy, “personal information” means any information relating to an identified or identifiable natural person.

b. Information we collect directly from you. The personal information we collect from you depends on how you use our Site or Services. For example, without limitation, we may collect the following information from you in connection with the Services:

  • Personal Contact Information. Contact information such as your first name, last name, phone or mobile number, address, and email address
  • Property Information. Information associated with the specific Services you need such as home or commercial property repair details, budget, background details about your property including address. We will not post the address of your property on our Site without your consent
  • Commercial property Contacts. For prospective business customers, we need to collect the name and contact information of the property manager and/or owner of the commercial property and their respective business titles
  • Payment Information. For customers, we will need to collect your payment information such as credit card information or other billing details. If we collect such information online, it will be through a third-party payment processor who will have the duty to securely store such information
  • Feedback and Photos/Videos. Customer property photos, testimonials (written or video), and reviews which may be posted on our Site only with your consent.

For job applicants who apply for a job with us on our Site or on our partners’ third party websites, the following information may be collected:

  • Personal Contact information. Contact information such as your first name, last name, phone or mobile number, address, and email address

We may collect the above information when you a) seek information about our Services using our web-based forms that you complete or partially complete; b) when you contact us directly to inquire about our services; c) when you book an appointment; d) when you provide responses to surveys/questionnaires; or e) sign up for promotional offerings.

  • Resume and Job Application materials. Resume, cover letter, employment and education background, references, information about your suitability/qualifications for a job. You may be asked questions about your gender, race/ethnic origin, and disabilities for purposes of monitoring equal opportunity compliance. We may inquire about criminal records, where permitted by applicable law. If you provide us with personal information of a reference, it is your obligation to ensure you have obtained consent from that individual prior to providing the information to us. The applicable privacy practices set forth in this Policy shall apply to our collection and handling of your personal information we collect from our Site directly or receive indirectly from our partners.

Your Telecommunications with Us May be Recorded: In order to facilitate the Services we provide to you, we may track and record your telephone or cellular communications with us when you use the contact information provided on our Site. If you do not wish to be recorded, then you should not use the Site to contact us by phone or mobile device.

c. Information we collect from other websites such as social networking sites. You may sign up for a promotional opportunity on a third-party website for our Services and that third party website such as Facebook may collect personal information from you such as your name, email address, profile picture, which we will have access to. We store the information that we receive from such websites with other information that we collect from you or receive about you.

Any third-party social networking site controls the information that it collects from you or receives about you. We have no control over how a third-party site uses or discloses the personal information it collects about you and you should consult their privacy policy for more information about their practices.

d. Information We Collect Automatically. When you visit our site, we may automatically collect the following information from you by using cookies, gifs, web beacons and other technology: domain name, IP address, web browser and/or device type, the web pages or sites visited just before or just after visiting our Site, the pages or other content you view or interact with, the dates and times of the visit and the type of access to our Site. This is data that Google, Facebook, and other standard third-party web and advertising providers supply. We may also use technology to collect and track information regarding your interaction with email messages, such as whether you open, click on, or forward a message.

Profiling/personalization. We may also create aggregate and statistical information based on your personal information for the purpose of targeted direct marketing and to improve our products or services. This Profiling and/or personalization of your data includes automated processing of your personal information for evaluating, analyzing or predicting your personal preferences or interests in order to, for example, send you marketing messages concerning products or services best suitable for you. See section below for more information.

Please see our Cookie Notice for more details.

  1. OUR USE OF YOUR PERSONAL INFORMATION 

a. To Provide the Services to You. We use the personal information that you provide us in order to a) facilitate the Services you requested, b) send you emails about your account and promotional offerings if consented to and/or with the right to opt out; c) maintain and support the Site including ensuring the functionality and security of our Services; d) track compliance with our Site requirements; and e) to respond to your inquiries. We may also gather research information as to your use and need for our Site and/or Services. We may collect financial information directly or through our third party in order to process payment of fees.

b. Develop and Enhance our Services. We may collect and use your personal information to help us develop and enhance our Services. Typically, however, we only use aggregate and statistical information in the development of our products and services, and not data directly identifiable to you. We may also process and use your personal information to personalize our offerings and to provide you with service more relevant to you, for example, to make recommendations and to display customized content and advertising. We may combine personal information collected in connection with your use of a particular service with other personal information we may hold about you, except where such personal information was collected for a different purpose. View our Cookie Notice for more details.

cMarketing Communication. We may use your personal information in order to communicate with you about our services you are using such as customer satisfaction inquiries. In accordance with applicable laws, we may use your personal information for personalized marketing or research purposes such as to conduct market research or to tell you about our services or promotions to you. We will permit you the right to opt out of these communications consistent with applicable law. You may contact us at any time to opt out of the use of your Personal Information for marketing purposes, as further described in Section 7 below.

dProcessing your Job Application. We will use the personal information you supply us in connection with a job application to process your application, assess your qualifications for a job, to communicate with you about your application and the job posting, set up meetings with you, conduct reference checks, and overall, to manage our prospective contractual relationship with you. We also may use your personal information to comply with or monitor compliance with applicable law or regulations as required by law; to conduct background checks if we offer you a position subject to your knowledge and consent, and for other necessary administrative purposes such as aggregate management reporting, training, and to generally conduct our business. If you become an employee, your application materials will become part of your employee file and used for other employment-related purposes. Where the processing of your personal information is based on consent, you may withdraw your consent at any time under Section 7 below, subject to any legal or contractual restrictions.

  1. OUR HANDLING OF PERSONAL INFORMATION: ACCURACY, PROTECTION, MINIMIZATION AND RETENTION

a. Accuracy. We take reasonable steps, as feasible, to ensure the personal information you provide us is accurate and up-to-date and to delete known out-of-date or otherwise incorrect or unnecessary personal information. We are not in control of information you or others store directly on our Site and thus have no obligation to monitor, correct or block such information until we are made aware of a need to take action. You may contact us as set forth in the HOW TO CONTACT US Section below to request corrections to your personal information.

b. Protection. We implement appropriate technical and organizational security measures to prevent and minimize risks associated with providing and processing personal information. We will notify you and take prompt action designed to prevent or stop any known unauthorized access, loss, or disclosure of your personal information.

Such security measures include, as appropriate, the use of firewalls, secure server facilities, encryption, access rights management systems and processes, reliance on well-known industry-standard processors, training of our personnel, and other necessary measures to provide appropriate protection for your personal information against unauthorized use or disclosure. Where appropriate, we may also take back-up copies and use other such means to prevent accidental damage or destruction of your personal information. If a particular part of our Site supports on-line transactions, we will use an industry standard security measure, such as the one available through “Secure Sockets Layer” (“SSL”), to protect the confidentiality and security of online transactions.

Be advised that no security system can be guaranteed to secure data, however. You should always use appropriate self-protection measures and practice safe browsing on all websites.

c. Storage, Minimization, and Retention. We will retain personal information to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, we shall not retain personal information for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

  1. DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

We may contract with third-party vendors and suppliers to perform certain functions on our behalf or to enhance our existing product and service offerings. For instance, to help with hosting and storage of this Site, tracking Site use, managing job applications and marketing and communications. We will obtain reasonable efforts to obtain assurances from such third parties that they will safeguard personal information consistent with this Privacy Policy. Upon knowledge that a third party is using or disclosing personal information contrary to this Privacy Policy, we will take reasonable steps to prevent or stop the use or disclosure.

Billing Information. We may use third party applications to process your payments. If so, when you enter payment information through the Site, you do so through an interface owned and operated by our payment processing vendor, to which you will be redirected automatically from our Site. These third parties will have access to personal information only to the extent necessary for them to perform their services on our behalf and will have the obligation to store your information securely.

Publicly Displayed Posting. Any personal information that you post publicly on our Site including your photos, reviews and comments will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached or archived pages of our Site, or if users have copied or saved that information. If you consent, we may post your testimonial or review on our Site. If you wish to update or delete your Testimonial, you may contact us at:

PolyLEVEL Alberta Corp.
146 Provincial Ave #50
Sherwood Park, AB, T8H 0E1

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